FAQ

Where are you Located?
For your convenience, Concept PhysioTherapy has two locations one in Vernon and the other one in Lumby.

1)Vernon Clinic
Vernon Clinic
Open Mon and Wed 8 - 6 Tues and Thur 8-7 and 8-4 on Friday (hours are flexible)
105D 3101 hwy 6
Vernon, BC
V1T 8G7
Phone/Fax 260-1550
map

2)Lumby Clinic
Open Monday Wednesday and Friday 8:30am - 6:00pm (hours are flexible)
2000 Norris Avenue Lumby, BC
260-1550 to book appointment
maps

Do I need an appointment?
It is recommended that you make an appointment for Physiotherapy. Although we do accept walk-ins, it is not always possible that you will be seen immediately. Our goal is to accommodate people within the same day.

How do I book an appointment?
Please call us and we will book an appointment.

What are your hours?

1)Vernon Clinic
Open Mon and Wed 8 - 6 Tues and Thur 8-7 and 8-4 on Friday (hours are flexible)

2)Lumby Clinic
Open Monday Wednesday and Friday 8:30am - 6:00pm (hours are flexible)

Do I need a doctor’s referral (prescription)?
Concept Physioherapy does not require a doctor’s referral for treatment. Physiotherapists in British Columbia are direct access practioners. We work closely with the medical doctors to provide quality services. Some extended medical insurances require a referral in order for a patient to claim their Physiotherapy expenses. For WCB and ICBC claims, however we can commence treatment immediately for injured workers to avoid any delay in rehab. WCB is responsible forcoverage of the initial visit whether you have seen your doctor or not. Please contact your human resource personnel to find out what your policy covers and requires.

What third party groups are you able to bill directly?
Both clinics are able to direct bill the following insurers for pre-approved calims:

• Worker’s Compensation Board (WCB)
• Insurance Corporation of British Columbia (ICBC)
• Most International Travel Insurance Companies
• Department of Veteran Affairs
• RCMP
• Westin Employee Benefit Program

Please contact each clinic directly for the specific requirements of each group.

Are you able to bill directly to my extended medical plan?
Concept Physiotherapy is not able to bill directly to extended medical plans with the exception of some pre-approved international travel insurance companies. All services provided must be paid for at the time of treatment. You may then submit to your extended medical company for reimbursement. Our reception staff would be pleased to provide you with the necessary documentation.
Does BC Medical Services Plan (MSP) cover my Physiotherapy treatments?
MSP does not cover any Physiotherapy Therapy treatments unless you qualify for Premium Assistance.

What is BC Medical Services Plan (MSP) Premium Assistance?
Premium assistance is offered to Canadian residents whose adjusted net income
from the previous year is $28000.00 or less. Eligibility for this is verified
by MSP through Revenue Canada from your filed income tax return. To apply for
this assistance, a person must complete and sign an application form; which can
be picked up at a Gov't Agents Office (Access Center).

If you qualify for premium assistance, you are partially covered for up to ten
treatments in a calendar year. According to MSP these ten treatments include
any combination of physiotherapy, massage therapy, chiropractic, or podiatry
treatments you may have throughout the course of the year.

If you require further information, please visit the Ministry of Health Services
website at www.healthservices.gov.bc.ca or contact one of our clinics and the
office staff will be happy to assist you.